User Responsibilities:

Users bear the responsibility of ensuring the compatibility of their systems and networks with our services. Any issues arising from user-side configurations or network-related problems fall outside the scope of our responsibility and do not warrant a refund. Please refer to the minimum system requirements for using ScholARLab, which are detailed on our website under ‘Stores.

Login Credentials:

Your login credentials will be emailed to you within 48 hours of payment authorization.

Complaint Resolution Policy:

For information on administrative policies, including complaints and refunds, please contact us at support@scholarlabasia.com.

Data Protection:

Gathered data is exclusively used for user authentication and generating analytics for performance improvement, with no utilization for marketing or sales activities. We do not sell user data to third parties, ensuring stringent data privacy standards.

Unwanted Items Received:

If you receive items you didn’t order, contact us at support@scholarlabasia.com, and we will provide the correct product.

Refund Policy:

You can discontinue the use of our products and services at any time. To request a refund, contact us within three days of your purchase. No refund will be provided if no notice is received via email requesting for same during this cool-off period.

Prohibited User Activities:

While using our services, users are strictly prohibited from engaging in the following activities:

• Sharing misleading, unlawful, harmful, threatening, abusive, tortious, defamatory, libelous, vulgar, obscene, child-pornographic, lewd, lascivious, profane, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable content.
• Stalking, intimidating, harassing others, or inciting violence.
• Transmitting materials that encourage criminal offenses, civil liability, or breaches of laws, regulations, or codes of practice.
• Interfering with another person’s use of our services.
• Infringing on intellectual property rights, including copyright, without proper authorization.
• Sharing content without the legal right or necessary consents.
• Impersonating individuals or misrepresenting affiliations.
• Distributing harmful computer programs like viruses, trojan horses, spyware, or similar code.
• Damaging, disabling, or overloading our servers or connected networks.
• Intentionally disrupting services or violating related laws or regulations.
• Harming the security or functionality of our services, materials, systems, or user accounts.
• Engaging in disruptive attacks such as denial of service.
• Using automated or manual methods to access, copy, or monitor our services without proper authorization.
• Altering or modifying any part of our services.
• Using our services for unlawful purposes or violating applicable laws and regulations.
• Violating any terms specified in our service agreement.

Failure to adhere to these guidelines may result in account termination or legal action.

Server Downtime and Expectations

• Scheduled Maintenance: We may periodically conduct scheduled maintenance to ensure the continued reliability and security of our services. During such maintenance, temporary downtime may occur. Every effort will be made to schedule maintenance during off-peak hours and minimize disruption.
• Unscheduled Downtime: In the case of unscheduled server downtime or interruptions, we will work diligently to restore service promptly. We cannot guarantee an error-free or uninterrupted service, but we will strive to minimize the impact on users.
• Compensation: We do not offer automatic compensation for server downtime.
• Continuous Improvement: We are committed to ongoing efforts to minimize server downtime and enhance system reliability. We appreciate user feedback in this regard and will use it to make improvements.

User Assistance:

Our dedicated support team is here to address your inquiries and provide technical assistance. Feel free to reach out to us at support@scholarlabasia.com for prompt help.

Disclaimer:

This website, the application and the services are provided on an “as is” basis with all faults and without any warranty of any kind. The company hereby disclaims all warranties and conditions with regard to the website, application/products and the services, including without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, accuracy, timeliness. Performance, completeness, suitability and non-infringement. Additionally, the company shall not be liable for any damages arising out of or in connection with the use or performance of this site, or the application or the services. Your use of any information or materials on this website/application/services/products is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that services provided by us meet your specific requirements.